Warranty, Payment Terms, Packing & Shipping
The three things that go wrong most often in this business — late delivery, disputed quality, damaged goods. Here is exactly what we do in each case.
After-sales SLA
The response schedule, investigation steps and remedies are agreed in the order terms.
- You reportSend photos, batch number and quantity affected
- AcknowledgementWritten acknowledgement with a named owner
- InvestigationRoot cause / 8D report issued
- Agreed remedyReview remake, replacement or credit under the agreed terms
- ClosedCorrective action verified on the next batch
Option 1 — Remake
Where agreed after the claim review, non-conforming parts can be remade. Confirm cost responsibility and shipping arrangements in writing.
Option 2 — Replacement
Replacement parts can be included in a later shipment where agreed after the claim review.
Option 3 — Credit
A credit may be agreed for the confirmed non-conforming quantity under the order terms.
Payment terms
| Customer type | Terms |
|---|---|
| New customer | Deposit, balance and release conditions agreed in the quotation |
| Samples / small orders | Payment method and due date confirmed before order acceptance |
| Large orders | Discuss settlement method and any letter-of-credit requirements |
| Established customers | Credit terms subject to written agreement |
| Inspection before payment | Agree the inspection scope and release conditions before payment |
How your parts are packed
Agree packing requirements for the material, transport method and destination. Packing scope and charges are stated in the quotation.
- Clean & dryDegreased and dried before packing
- Rust protectionVCI paper / rust inhibitor / desiccant
- SeparationIndividual wrapping, no metal-to-metal contact
- Export caseIPPC-marked wooden case or pallet, corner protection
- Label & loadYour part number, batch, quantity, barcodes; loading photos and packing list sent
Trade terms
Discuss EXW, FOB, CIF, DAP or DDP with the destination and shipment details. The agreed Incoterm and cost responsibilities are stated in the quotation.
Damage in transit
Photograph the goods and packaging on arrival, retain the transport records and report the damage. Responsibility and any remedy are assessed under the agreed delivery and insurance terms.
Ready to get a quote?
Send us your drawing, quantity, material and target lead time. We will review the requirements and confirm the quotation scope and schedule for your project.